- I need a confirmation of insurance for the embassy. Can it be issued for me?
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To this effect, there is the insurance contract which contains a confirmation of payment. In case of problems about acceptance of the insurance contract, please write to info@maxima-as.cz. Comprehensive Health Insurance of Foreign Nationals and Insurance of Necessary and Urgent Care meet all elements required to obtain a residence permit. The arrangement of insurance is the basic condition for the issuance of visa. These types of insurance meet the conditions of Act No. 277/2002 Coll. and Act No. 326/1999 Coll.
- Where can I find a list of contractual medical facilities of Maxima pojišťovna
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A list of contractual medical facilities is freely available HERE.
- What number shall I call when I need to know, for example, what doctor to visit?
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In this case, contact the assistance service EuroCross Assistance at +420 296 339 685. You can call this number from the Czech Republic and all Schengen countries. Assistance services are provided not only in Czech but also in Slovakian, English, German, French, Russian, Ukrainian, and Vietnamese.
- I have just taken out insurance of foreign nationals and want to pay for it via bank transfer. What are the payment details?
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The insurance premium pursuant to contracts concluded online can only be paid by card. Payment by bank transfer is required where insurance is taken out with partner branches. Please transfer the sum to the bank account number 209855325/0300; the transaction identification number is the number of your contract specified in the head of the contract. IBAN CZ59 0300 0000 0002 0985 5325 and SWIFT CEKOCZPP need to be completed in case of payments from countries other than the Czech Republic.
- How shall I prove my insurance to the doctor?
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The insured can prove his identity to a doctor through his insurance contract or the plastic card the issuance of which can be requested at any of the insurance company’s branches or with the licensed partner with whom the insurance has been concluded. Some contractual facilities are able to verify the validity of contract directly in the insurance company’s system. The contractual medical facility then charges the insurance company the cost of the provided medical treatment covered by the insurance.
- What does 'coverage in transit countries' mean?
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Transit means transportation of the insured from the place of his temporary stay to the state of which he is a national or where his stay has been permitted. The transportation of the insured to such a place must not take longer than 24 hours and must be substantiated by a travel document or proof of purchased fuels.
- Are there any insurance benefits limits?
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Yes, for Comprehensive Health Insurance, the minimum benefit limit is EUR 400,000 per claim. For Necessary and Urgent Care for Foreigners, the total benefit limit is EUR 60,000. It also includes necessary dental treatment with a limit of EUR 5,000 and repatriation costs must not exceed EUR 300,000 for Necessary and Urgent Care or EUR 400,000 for Comprehensive Insurance.
- How does the investigation of insured events take place within the health insurance of foreign nationals?
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If you have visited a medical facility and paid for the treatment in cash, you must send the following documents to the insurance company:
original proof of payment,
a medical report,
bank account number,
a completed Notice of Claim form
Send the documents by e-mail to LPU@maxima-as.cz or by post to:
Maxima pojišt'ovna a. s.,
Claims handling,
Italská 1583/24,
120 00 Praha 2 - Vinohrady
You can also submit them through your intermediary.
- Can visa be granted based on Maxima's health insurance of foreign nationals?
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Yes, it can. Our health insurance of foreign nationals meets all legal requirements applicable to the permission of stay in the Czech Republic.
- I am going to the Czech Republic to work/study. Does health insurance of foreign nationals apply to work/study stays?
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Yes, it does. This insurance will protect you during your study or work in the Czech Republic irrespective of the length of your stay. Comprehensive Insurance covers treatment of an illness or injury, repatriation, and preventive treatment.
- What is TeleMedic and when do I qualify?
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The TeleMedic service is a free consultation with a doctor regarding your health condition, symptoms of illness or information on medication, which can be used 24 hours a day, seven days a week by calling +420 296 339 685. Consultations can be made in Czech, English, Russian and Ukrainian. The service is part of the MaxMedical comprehensive health insurance for foreigners in the Exclusive variant.
